User Manual
The Blackboard User Manual, developed by Blackboard, is a resource found in the Student/Course Tools area of the course. A link to the manual is also available to faculty from the course Control Panel. The User Manual will provide more detailed instruction on using many of the features of the LMS than what is covered in this guide. However If you re looking for assistance, before you dig into the manual, we recommend that you contact the resources listed below.
Presidium Learning is an extension of Academic Technology and Distance Education (ATDE). The service provides technical assistance to both students and faculty. Blackboard Support is available 24 hours a day, 7 days a week online or by calling the toll free number 1.866.361.8970. In addition, TTY (Teletypewriter) access is also available by calling 703.464.0515. Or, students may check out online support tools, chat with a technician or report a technical problem by visiting the Blackboard Online Resource Center web site.
Academic Technology and Distance Education (ATDE) 508.626.4927
ATDE provides students and faculty with academic support for software, online courseware and instructional applications. The office is located in Hemenway Hall G09. Resource information is also available online at http://www.academicsonline.org. Contact ATDE by calling 508.626.4688 if you have questions about taking a course online.
Division of Graduate and Continuing Education (DGCE) 508.626.4550
At the Division of Graduate and Continuing Education at Framingham State College students find that excellence goes hand-in-hand with intellectual development and enrichment. DGCE provides a comprehensive range of study including graduate, undergraduate and certificate programs, non-credit courses, and programs for educators. Whether you take classes on campus or online, you'll get personal attention and practical training.
DGCE is located on the fifth floor of the College Center. You will also find the office online at http://www.framingham.edu/dgce. Contact DGCE if you have questions about your program of study or wish to speak to an advisor. Direct e-mail questions to dgce@frc.mass.edu.
The Online Student Center is an area on Blackboard and an organization site open to all students taking courses at a distance. Whether you are new to online learning or a returning online student, we invite you to visit the site often and participate in the discussion boards, review the information posted online, and share your experience with other online students. To access the information, log onto Blackboard, click the Tab titled Online Student Center, then open the organization site with the same name.
Student Help Center (Hemenway Hall)
508.215.5950 or email: shd@stumail.frc.mass.edu
